Refund & Return Policy

Return Window

You have 30 days from the delivery date to request a return on eligible items. Requests made after 30 days cannot be accepted.

Condition Requirements

To qualify for a refund or exchange, items must be:

• New, unused, uninstalled, and free of mounting marks, scratches, or wear
• In the original manufacturer packaging with all tags, hardware, manuals, and accessories
• Free of installed fluids, fuel residue, or signs of test-fitting on a vehicle
• Accompanied by proof of purchase and a valid RMA number

Items returned dirty, installed, damaged by the customer, or missing packaging/parts may be refused or subject to a reduced refund.

Non-Returnable Items

For safety, licensing, and supplier reasons, the following are final sale and cannot be returned or refunded (except for a verified defect):

Restocking Fees

Eligible returns may be subject to a restocking fee of up to 15%. Special-order and distributor-shipped (drop-ship) parts accepted for return are subject to the distributor’s restocking fee, which can be higher. Any fee is confirmed when your RMA is issued.

Return Shipping

• Customer error / change of mind: you cover return shipping, and original shipping charges are non-refundable.
• Our error or a defective/damaged item: we cover return shipping and send a prepaid label.

We recommend a trackable, insured method — we aren’t responsible for returns lost in transit back to us.

Damaged, Defective, or Wrong Items

Inspect your order on arrival. If an item arrives damaged, defective, or incorrect, contact us within 5 business days of delivery with your order number and clear photos of the item, the packaging, and the shipping label. We’ll make it right with a replacement, exchange, or refund at no cost to you.

Parts that develop a fault after installation are handled under the manufacturer’s warranty — we’ll help you start a claim with the brand.

Refunds

1. Once we receive and inspect your return, we’ll email you to approve or decline it.
2. Approved refunds go to your original payment method, minus any restocking fee and non-refundable original shipping.
3. Allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer.

Exchanges

The fastest way to exchange is to return the eligible item for a refund and place a new order for the item you want. For defective-item swaps, contact us and we’ll arrange a direct replacement.

Order Cancellations

Need to cancel? Contact us as soon as possible. We can usually cancel before an order ships or before a special-order part is placed with our distributor. Once shipped or submitted, it follows the standard return process above.

Fitment Responsibility

Off-road parts are fit-specific. It is the buyer’s responsibility to confirm the correct part for their year, make, and model. Use the Shop-by-Vehicle / OEM lookup tools on the site, or contact us before ordering if you’re unsure. Ordering the wrong part is treated as a customer-error return.

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